Refund policy

Effective October 23, 2026

Returns, Replacements & Refunds Policy

Made-to-order products

Our physical products are all custom made for you. We thus do not offer voluntary change-of-mind returns or exchanges for these products, except where applicable law gives you a right to cancel or return. Please choose your image, size, finish and any personalised details carefully.

Damaged, defective or incorrect goods

If your order arrives damaged, is defective or contains an incorrect item, we will arrange a replacement at no charge once the problem is verified. This includes an incorrect image or a production error in an Owners Edition inscription or chassis plate.

Email service@fordimages.com with your order number, a description of the problem and supporting evidence. Clear photographs of the item, affected area and, for transit damage, packaging and shipping label help us resolve the issue. If photographs are not reasonably possible, contact us so we can discuss another way to verify the problem. Keep the item and packaging while we review the claim, where reasonably possible.

If a replacement cannot be provided, or applicable law entitles you to a different remedy, we will provide the appropriate remedy, including a refund where required. We do not limit statutory remedies to replacement or store credit.

Contact us before returning anything

Please do not send goods to an office, factory or address found on an earlier policy. If a return is needed, we will provide the correct instructions. We will cover any required return shipping for a verified damaged, defective or incorrect item. An unsolicited shipment does not remove any rights you have under applicable law.

Order changes and cancellation requests

Contact us promptly if you need to change or cancel an order. We will check its production status and explain the options available. Once production has begun, we may be unable to make a voluntary change or cancellation. This does not restrict a cancellation, withdrawal or refund right required by law, including rights arising from shipping delays.

Mandatory consumer rights

Nothing in this policy excludes your applicable statutory rights, including rights relating to faulty or misdescribed goods and any applicable distance-selling cancellation rights. Any exception for goods made to your specifications or clearly personalised applies only where the relevant law allows it; an item being produced after an order is placed does not, by itself, remove your rights.

Existing orders

This policy applies to orders placed after it takes effect. Orders already placed retain the applicable promises and terms offered at purchase, including any satisfaction guarantee then offered.