Refund policy

Please email service@fordimages.com first for authorization. Include your order number and a brief explanation of your request. Please do not send any item back without our written instructions.

Made to order, with care

Our physical products are custom made on demand at factories local to our buyers. We stand behind their quality and want to help if something is not right.

14-day satisfaction guarantee

If you are not satisfied with your order, contact us within 14 days of delivery to request assistance under our satisfaction guarantee. Approved satisfaction requests are eligible for store credit. Email us first so we can review your request and confirm the resolution and any instructions in writing.

Damaged, defective or incorrect items

Please contact us as soon as possible if your order arrives damaged, is defective or contains an incorrect item. Include your order number, a description of the issue and, where available, clear photographs of the item, packaging and shipping label. Please retain the packaging while we review the issue.

We will review the issue and arrange an appropriate remedy, including a replacement or refund where applicable. If we make a typographical error on the chassis plate of your Owners Edition or supply an incorrect image, we will remake it at no cost to you.

Refunds and price changes

If a refund is approved, we will confirm the details by email. Later price changes or promotions do not qualify completed purchases for a price adjustment.

Delivery issues

If your delivery address changes, or your order is delayed or missing, please email service@fordimages.com promptly with your order number. For shipping information, see our Shipping Policy.

Your consumer rights

Our 14-day satisfaction guarantee is in addition to your rights under applicable consumer law. This policy does not limit those rights, including rights relating to faulty or incorrect goods.