Terms of service

 

 

At Archivea we stand behind our product 100%. 

We print and assemble all our art products at our own facility in Lugano, Switzerland. We ship worldwide via SwissPost or Fedex. We take great pride in hand making of each product for you. Our factory is owned by Americans and Swiss. It is staffed by Swiss citizen craftspeople who take legendary pride in their work. We have a united commitment to quality and service at our core. This takes a lot of time.

We are not Amazon or Home Depot. We custom make each product for you in our small but dedicated workshop. Like a custom engine build this process is time consuming.

As each product is custom made your agreement to our terms and condition at check out acknowledges that you understand that these products take up to 12 weeks to make and another 1-2 weeks to be delivered to you. Most often it is much faster.

Please read these terms so all expectations are understood. If less than 12 weeks have lapsed from order date and you choose to cancel your order or place a chargeback for lack of delivery prior to our promised 12 weeks to ship we will have already built your order partially. This places us in a position of having partially built a custom product for you only to see it canceled before our agreed to promised date. This is not cool as our investment in your custom product would have been lost despite your agreement to our terms. We thus reserve the right to not honor any further orders from you. Your account would be so flagged. 

 

Our Warranty, Return and Refund Policy

Each product we make comes with a 14-day satisfaction guarantee. These are hand made for you based upon your order. If you are not completely satisfied with your print for any reason you may return it for store credit less return shipping costs. If we make a typographical error on the chassis plate of your Owners Edition or include an incorrect image then naturally we will remake it at no cost to you. 

 

Missed Delivery Policy

We email tracking info to you the moment we ship your order. If between the time you place your order and the time we ship your order your address has changed or you will be on an extended vacation, we must be notified to update your address prior to shipment or you can update your shipping info yourself on your account at our site. We ship via Fedex and SwissPost. SwissPost is contracted with USPS to manage your shipment within North America if it is a large package. Given losses via vandalism and theft from doorsteps and porches in the USA, USPS requires a signature. If the USPS cannot obtain a signature by you they will leave a notice in your mailbox and you will have a few days to arrange pick up or redelivery of your order. The Post Office will not hold it beyond a few days and it has been our experience that they will not return to us in Switzerland. We cannot be held responsible should you not be at home to sign for your package or fail to pick it up at the post office. If this happens to you please contact us quickly after you have been unsuccessful at retrieval at your local post office.

 

Transit Damage Claims

Our products are made in Switzerland at our own factory. We ship using SwissPost which is the highest ranked postal service in the world. Each order is insured and thus we require photographic evidence of any damage to the product which in the extremely rare situation may have been caused in transit. Please email photographs of all damage so that we may process a return and make a claim to SwissPost. Without photographic evidence of damage to the actual product we cannot process any claims. Should you make a claim with Paypal or your credit card service without photographic evidence we will challenge it. We need the photographic evidence to be able to claim insurance damage compensation from SwissPost.

 

Please notify us of all returns before proceeding, Archivea cannot accept responsibility for unsolicited returns. Once you have notified us, please repackage the item in the original shipping package and be sure to include your order number. We will accept return shipments only from USPS. 

 

 

Send Product Returns to:

 

Archivea GmbH,

 

Via Giulio Vicari 10,

 

 

 

6900 Lugano

 

 

 

Switzerland

 

+41 79 265 8891

 

 

 

 

 

 rweedn@archivea.com

 

 Our Warranty, Return and Refund Policy

Each product we make comes with a 14-day satisfaction guarantee. These are hand made for you based upon your order. If you are not completely satisfied with your print for any reason you may return it for store credit less return shipping costs. As these are all custom made they are not re-marketable thus our agreement to offer store credit as opposed to a refund is an accommodation. If we make a typographical error on the chassis plate of your Owners Edition or include an incorrect image then naturally we will remake it at no cost to you. 

 

Missed Delivery Policy

We email tracking info to you the moment we ship your order. If between the time you place your order and the time we ship your order your address has changed or you will be on an extended vacation, we must be notified to update your address prior to shipment or you can update your shipping info yourself on your account at our site. We ship via Fedex and SwissPost. SwissPost is contracted with USPS to manage your shipment within North America if it is a large package. Given losses via vandalism and theft from doorsteps and porches in the USA, USPS requires a signature. If the USPS cannot obtain a signature by you they will leave a notice in your mailbox and you will have a few days to arrange pick up or redelivery of your order. The Post Office will not hold it beyond a few days and it has been our experience that they will not return to us in Switzerland. We cannot be held responsible should you not be at home to sign for your package or fail to pick it up at the post office.

 

Transit Damage Claims

Our products are made in Switzerland at our own factory. We ship using SwissPost which is the highest ranked postal service in the world. Each order is tracked and insured and thus we require photographic evidence of any damage to the product which in the extremely rare situation may have been caused in transit. Please email photographs of all damage so that we may process a return and make a claim to SwissPost. Without photographic evidence of damage to the actual product we cannot process any claims. Should you make a claim with Paypal or your credit card service without photographic evidence we will challenge it. We need the photographic evidence to be able to claim insurance damage compensation from SwissPost.

 

Please notify us of all returns before proceeding, Archivea cannot accept responsibility for unsolicited returns. Once you have notified us, please repackage the item in the original shipping package and be sure to include your order number. We will accept return shipments only from USPS. 

 

Send Product Returns to:

 
Archivea GmbH, Via Giulio Vicari 10, 6900 Lugano, Switzerland
 +41 79 265 8891.   service@archivea.com
 

 

Legals Terms of Service

Welcome to the web site of Archivea ("Archivea.com", "us", or "our"). Our services and products presented in the Archivea.com web site ("site") are provided subject to the following terms and conditions. If you visit the site, you agree to be bound by these terms and conditions as in effect at the time of your visit. Please read them carefully.

PRIVACY
You should review the terms and conditions of our Privacy Policy, by which you also agree to be bound as a condition of visiting and/or shopping at the site.

ELECTRONIC COMMUNICATIONS
When you visit the site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any and all legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as, but not limited to, images, text, graphics, logos, and button icons, is the property of Archivea GmbH or its content suppliers and is protected by United States and international copyright laws. All content on this site that is not the property of Archivea is used with permission. The arrangement and compilation of all content on this site are the exclusive property of Archivea and are protected by U.S. and international copyright laws. All software used on this site is the property of Archivea or its software suppliers and is protected by United States and international copyright laws. Display and use of certain images on the site are subject to additional conditions as set forth in the "Special Conditions" section below.

TRADEMARKS
Certain marks used on our site are registered trademarks or service marks of Archivea GmbH or its affiliates, in the United States and other countries. Certain Archivea GmbH graphics, logos, page headers, button icons, scripts, and service names are trademarks, service marks, or trade dress of Archivea or its affiliates. Archivea GmbH trademarks and trade dress may not be used for any commercial or other purposes by any party other than Archivea or its affiliates without the prior written consent of Archivea . All other trademarks and service marks not owned by Archivea GmbH or its affiliates or subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Archivea .

LICENSE AND SITE ACCESS
Archivea grants you a limited, revocable, nonexclusive license to access and make personal use of this site as a customer of Archivea GmbH ; however, you are not permitted to download (other than page caching) or modify the site or its contents, or any portion thereof, without the prior written consent of Archivea GmbH . This license does not include any resale or commercial use of this site or commercial use of its contents, or any portion thereof; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another party; or any use of data mining, robots, or similar data gathering and extraction tools. This site, in whole or in part, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the prior written consent of Archivea . You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Archivea or our affiliates without Archivea prior written consent. You may not use any meta tags or any other "hidden text" utilizing Archivea  GmbH name or trademarks without the prior written consent of Archivea . Any use of this site or its contents that is not expressly authorized herein is prohibited and immediately terminates the license granted herein by Archivea . You may not create any link to use any Archivea logo or other proprietary graphic or trademark as part of the link without Archivea prior written permission or as specifically provided for under Archivea Affiliate Program.

YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Archivea and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

RISK OF LOSS
All products purchased from Archivea are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier SwissPost or Fedex in transit to you.

PRODUCT DESCRIPTIONS
Archivea attempts to describe the products offered on the site as accurately as possible. However, Archivea GmbH does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by Archivea and purchased by you is not as described, your sole remedy is to return it in unused condition for a refund or credit.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
ARCHIVEA GMBH WARRANTS THAT THE PRODUCTS PROVIDED ON THIS SITE WILL CONFORM SUBSTANTIALLY TO THE CORRESPONDING DESCRIPTIONS ON THE SITE WHEN ORDERED. EXCEPT FOR THE WARRANTY IN THE IMMEDIATELY PRECEDING SENTENCE, ARCHIVEA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE, AND YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS OTHERWISE AT YOUR SOLE RISK. YOUR SOLE REMEDY FOR BREACH OF THE WARRANTY CONTAINED IN THIS PARAGRAPH IS RETURN FOR REFUND OR CONFORMING REPLACEMENT.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ARCHIVEA GMBH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, SYSTEM INTEGRATION, DATA ACCURACY, AND QUIET ENJOYMENT. Archivea DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Archivea ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Archivea WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW
By visiting the site, you agree that the laws of country of Switzerland and Canton of Ticino, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use agreement and any dispute of any sort that might arise between you and Archivea GmbH relating to that agreement.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Privacy Policy, posted on this site. These policies also govern your visit to Archivea . We reserve the right to make changes to our site, policies, and this Terms and Conditions of Use agreement at any time and in our sole discretion; therefore, you should review those policies, terms, and conditions each time you visit the site. Your continued use of the site after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

PRICES AND AVAILABILITY
The prices of Archivea products are clearly indicated on the site, these prices DO NOT include VAT. The shipping cost is added to the price of the product in an amount that varies according to the request delivery method and country of destination.

Prices and availability data reported on the site are subject to change

PRODUCT DELIVERY
Archivea GmbH will deliver the ordered products to the address provided. All indicated delivery times are estimates based solely on availability, normal order processing and the delivery times stated by the carriers. Archivea GmbH may deliver products requested on a single order in several shipments, but debiting the expenses on the first shipment only.

PAYMENT
Payment Methods accepted by Archivea

• MasterCard

• Visa

• American Express

• Discover

• Paypal

 

TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

Accounting correspondence address is: 55568 Pinehurst La Quinta, CA, 92253-4731 United States

 

Send Product Returns to:

Archivea GmbH,

Via Giulio Vicari 10,

6900 Lugano

 Switzerland

+41 79 265 8891

 rweedn@archivea.com

 

 Our USA offices accept no returns.